IT Management On-Demand

We recognize management competence as the single biggest determining factor for the success of I.T. service delivery.

I.T. is no longer about the toys and the technologies. People make the difference. Effective management and efficient organization of your I.T. people and technology investments because of great management makes the difference. It makes the difference between being distracted daily by technology that just don’t work, or technology that enables your company’s success.

The Challenge is Organization

The challenge every company faces with their I.T. is knowing how to best organize this costly resource. I.T. people make up the single largest component - between 40% and 60% of day-to-day I.T. overhead. At the I.T. Organization we devote ourselves to better understanding, structuring and managing this important part of your business.

An I.T. department is expensive, complex and risky business. Having a dysfunctional  I.T. capability can severely hamper a company’s success. Therefore, it is even more important to entrust it to experts.

Finding Experts is Difficult

Finding expert I.T. Service Management, Program and Project Management, is difficult. Finding expert management that can rapidly improve your company’s I.T. function is even more challenging. Your company can hire good managers. However, good managers can still fail to unlock the value of your I.T. investments. “Good” managers still need a good “system” to be successful in their task.

We believe we, the I.T. Organization has the experts you need. Our managers come armed with a good system and market leading tools to make your I.T. delivery a success. They are all experts with more than 15 years experience in their respective fields.

Leadership is About Knowing “Why”

Your company’s “C” roles have the responsibility for leadership. The C.E.O., C.I.O. and C.F.O. sets the vision, tone and direction for a business. Leadership should never be outsourced. Leaders define “why” things get done.

Management on the other hand - what we do - has responsibility to know “how” to get the job done. Management are responsible for organizing, resourcing, process, budget, performance control and more. This can be entrusted to independent expert providers to free the C.E.O. or C.I.O. to be able to truly lead.

Leadership is Core, Management is Key

Ambitious progressive and innovative companies more and more realize the value of what we offer. Firstly, they recognize the importance of good I.T. services for their business. Secondly, they recognize that while it is important, it is not core, and can therefore entrusted to experts in the same way they trust a telephone company to provide their telephone services, a courier company to deliver their products, or an accounting firm to provide them with auditing and financial management services.

These are the companies that allow us to drive the delivery of their I.T. Services while they devote their attention to their core business aspects. We help them to transform and grow their businesses with the knowledge that their I.T. will be right up there supporting their endeavours.

Getting the Job Done

For fifteen years we’ve been advising on, and managing I.T. for companies. We’ve done it on three continents and in various industries ranging from financial services, manufacturing, media, utilities, and many more. We’ve done it for companies with staff of 60 to staff of 16,000. Clients who used our systems now commission us to run their I.T. Services, Portfolios, Programs and Projects. They use us to manage their existing I.T.. We then help them evolve their businesses through effective I.T. delivery.

Our core group of Management Professionals are equipped with industry leading tools, skills and experience to rapidly advance your I.T. agenda. We make ongoing investments in the development of our managerial staff. This ensures that you get only the best people working on your business’ I.T. as and when they are needed. It ensures that we get the job done right, and at a reasonable fee.

Start With Knowing Where You Are

We typically start an engagement with a Profiling Assessment: We profile your existing I.T. organization maturity to determine your company’s initial I.T. pain points. We identify areas for immediate attention and stabilization.

Once we engage for day-to-day Service Management we audit your I.T. infrastructure and transitions this information to our ITIL compliant Service Management platform. This allows us to effectively oversee the Operations and Support for all I.T. Services provided by vendors and staff. We stabilize the current state.

The next step is then to evolve the I.T. Services to improve the value it provides to your business. This we do through a Portfolio, of Programs and Projects that delivers on new and improved I.T. services. We manage these through our Portfolio workbench tool. It can include the implementation of improved infrastructure, better software, new vendor offerings, process improvements and more. Each initiative is evaluated and pursued on merit.

Call The I.T. Organization

When should prospective clients call in the expertise of The I.T. Organization?

1. •When it is hard to attract and retain top talent for the breadth of management specialities required to manage your I.T.
   

2. •When the I.T. Function is perceived to inhibit the business strategy, growth, and innovation.
   

3. •When you have a department, project or business in trouble due to perceived I.T. non-delivery.
   

4. •When your I.T. is out of control and a risk not worth taking anymore.
   

Then you should make the I.T. Organization your I.T. organization.

Let us get your I.T. job done for you.

Hendrik van Wyk